FAQ
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When will I get access to the program?
You will receive full access as soon we receive payment.
We will submit an invoice to your nominated plan manager as soon as we receive your signed service agreement.
The length of time it takes for invoices to be paid varies across plan managers, but is usually between 5-7 working days. We will email you as soon as your invoice is paid. -
Which support category is the program funded by?
The Safe House Framework - Parent Program is considered a Capacity Building support.
The item number is 15_038_0117_1_3 (Training for parents/carers). -
Is there an administration fee for plan-managed clients?
Yes, there is a one-off adminstration fee of $85
This covers the time allocated to preparing a service agreement and coordinating third party payment. -
My plan manager says NDIS don't allow them to pay in advance for services - can I still join using my child's plan?
Yes, because access to the on-demand materials is instant and life-long.
This satisfies the NDIS requirement for services to be provided at the time of invoicing.